How can we help you today?
Our frequently asked questions about returns, shipping, payments and more are included here for your convenience. Should you have a question or concern that is not addressed here, please feel free to contact us. Our customer service reps are available via email at email@example.com during business hours or by submitting an inquiry on our Contact page. For more immediate assistance, use our Live Help feature located at the bottom right of your screen.
At this time we DO NOT offer or rush processing. ALL ORDERS ARE PROCESSED IN THE ORDER THEY ARE RECEIVED. Please do not include a note to rush your order in the special instructions. We can only process orders according to our current production schedule in the order they are received. It is unfair to other customers who placed their order prior to you to move yours ahead of theirs. No exceptions.
We do our very best to ensure our descriptions and photos represent our products correctly, so that you know what to expect and are delighted when you get it. We offer detailed product images and descriptions, as well as the ability to preview many items. Because all of our items are custom made to order, items you receive that are free from defects and made as ordered and as described on our website are NOT returnable. Of course, if an error is ours, we’ll replace the item at no charge to you.
If you are purchasing a gift for an occasion that falls within two weeks of your purchase date, we recommend that you contact us at firstname.lastname@example.org BEFORE purchasing to ensure we can meet your deadline. WE PROMISE THAT OUR CUSTOM CREATED ITEMS ARE WORTH THE SHORT WAIT! At this time we do not offer rush shipping or rush processing.
We accept all major credit cards for payment (MC, VISA, AMEX and DISCOVER) as well as paypal.
International shipping is available on MOST items in our catalog to the following countries: Canada, UK and Australia. International shipping rates and options are displayed during checkout. Please note international shipments may take as long as 15 business days to arrive depending on the type of service selected.
Please note that Duty, Customs and Brokerage fees may apply once in the destination country and these charges (if applied by international customs) is the sole responsibility of the recipient. Pickleberry Kids cannot be held responsible for these international custom charges. All International orders are sent via USPS International and are insured for the price of the product. Refunds will not be honored due to delivery refusal.
Shipping is just $4.95 on all orders shipped to addresses in the USA.
For international customers, shipping charges are automatically calculated in our cart based on your location and the weight and size of your order.
Standard shipping is generally 5-7 business days for delivery. You may upgrade your shipping in your shopping cart for an additional cost, if you choose to.
If your item is lost in transit, we will be happy to replace it for you free of charge, and we will file the necessary paperwork with the carrier for an insurance claim. Please note that this policy DOES NOT cover items that have been marked delivered/received by the carrier that have been lost/damaged/stolen after delivery.
Items damaged in transit will be replaced provided the customers supplies us with photos of damaged item/packaging. In order for us to file a claim with the carrier, you MUST hold onto the original packaging and item, as they may ask to view them.
If you have received the wrong item please contact us and we will make arrangements to get the right item to you. We will ship the correct item to you in a timely fashion. In the corrected items package will be a return envelope with prepaid postage for you to return the wrong item(s) to us.
If you’ve made a mistake and need to re-order, we’ll be happy to offer you a generous 25% discount to do so, however, we cannot accept returns on items purchased and personalized incorrectly due to an error on the part of a customer.
If an error in personalization occurs that is our mistake, we’ll be happy to replace your item with the correct personalization free of charge, or offer a full refund if you prefer.