PLEASE NOTE: All of our items are MADE TO ORDER. We do not stock any items in our shop. FOR CURRENT PRODUCTION TIMES, please see our home page for up to date messages on holiday delivery, etc.
Each individual item will include a “usually ships in __ business days”. Please use this timeline as a guide for the number of business days needed to produce your item. Since production times vary by item and season in our store, we can’t provide a one size fits all policy for deadlines. We DO recommend that you check the estimated production time for each individual item, along with our home page store announcement, because ANY DELAYS IN PRODUCTION due to holiday volume and busy seasons will be stated there. Please keep in mind that shipping/transit times are IN ADDITION to production times, and can 3-5 days to total delivery time.
All items are shipped via USPS First Class/Parcel Post, unless you select to upgrade to a different shipping method in checkout.
We ship all of our orders to arrive within in 7-10 business days. Our goal is to deliver your purchase in the quickest, safest and most economical way possible. All products are shipped in sturdy containers. We review each order individually, factoring in destination, weight and size of items. Customers will be notified when their package ships and may track the progress of your shipment online via your account.
If you are purchasing a gift for an occasion that falls within two weeks of your purchase date, we recommend that you contact us at firstname.lastname@example.org BEFORE purchasing to ensure we can meet your deadline. WE PROMISE THAT OUR CUSTOM CREATED ITEMS ARE WORTH THE SHORT WAIT! At this time we do not offer rush shipping or rush processing
We regret that we cannot GUARANTEE delivery dates, because production times vary and transit times and circumstances are out of our control. We recommend that you order early to ensure your gift arrives in time for your occasion.
Rush Orders/Rush Processing
At this time we DO NOT offer or rush processing. ALL ORDERS ARE PROCESSED IN THE ORDER THEY ARE RECEIVED. Please do not include a note to rush your order in the special instructions. We can only process orders according to our current production schedule in the order they are received. It is unfair to other customers who placed their order prior to you to move yours ahead of theirs. No exceptions.
Items shipped out of the USA may take as many as 5-7 business days longer than our posted shipping times. We are not responsible for any customs/duty/tax due on international packages.Shipping Costs
Shipping on all orders, anywhere in the USA, is just $3.95, regardless of the number of items you purchase. International shipment costs are calculated based on weight and location.
We ship all of our orders to arrive via USPS or FEDEX within in 7-10 business days or less. Our goal is to deliver your purchase in the quickest, safest and most economical way possible. All products are shipped in sturdy containers. We review each order individually, factoring in destination, weight and size of items. Customers will be notified when their package ships and may track the progress of your shipment online via your account.
International shipping is available on MOST items in our catalog to the following countries: Canada, UK and Australia. International shipping rates and options are displayed during checkout. Please note international shipments may take as long as 15 business days to arrive depending on the type of service selected.
Please note that Duty, Customs and Brokerage fees may apply once in the destination country and these charges (if applied by international customs) is the sole responsibility of the recipient. Personalize it FREE cannot be held responsible for these international custom charges. All International orders are sent via USPS International and are insured for the price of the product. Refunds will not be honored due to delivery refusal.